Frequently Asked Questions


Holly Hill Hospital strives to provide a serene, comfortable and safe treatment experience for all of our patients. Most of our patients and their families have questions about their stay with us. The most commonly asked questions are below.

  1. What will I need in the hospital?

  2. How long can I expect to be in treatment?

  3. What can I expect regarding treatment at Holly Hill Hospital?

  4. Who are the members of the Treatment Team?

  5. Can I make and receive phone calls?

  6. Is this confidential?

  7. What can I expect during a typical day at Holly Hill Hospital?

  8. What are visiting hours?

  9. What about costs?

  10. What can I expect regarding discharge from Holly Hill Hospital?

What will I need in the hospital?

  • Bring 4 to 5 changes of comfortable clothes. Clothes with strings, laces, ties and/or hoods are prohibited. Shoes may not have laces. Slipper socks will be provided if needed. (inpatient only)
  • Personal hygiene items. (inpatient only)
  • Journal or composition book but no spiral binders. 
  • Appropriate reading material.

How long can I expect to be in treatment?

The length of treatment varies depending on your reasons for admission, your response to treatment and your progress toward your treatment goals. The average length of stay at Holly Hill Hospital is around 10 days.

What can I expect regarding treatment at Holly Hill Hospital?

Holly Hill Hospital provides short-term, acute, crisis stabilization. Like most acute mental health hospitals, we primarily use group therapy ,and not individual sessions with a therapist, as group therapy can be much more effective for acute recovery. The treatment team at Holly Hill Hospital encourages all patients to include their family/significant others in their recovery. The assigned therapist will talk to designated family members and set up a family session, as appropriate to treatment. All patients are on unit restriction for a minimum of 24 hours. At that point, the physician may determine if the patient is safe to attend off-unit activities and eat meals in the cafeteria. Patients are expected to participate in the unit activities unless their attending physician indicates they are too ill to attend programming. Patient phones are not available while groups are in session.

What can I expect from the Treatment Team?

  • Psychiatrist: He or she directs medical management while at Holly Hill. Patients will be seen by a psychiatrist within the first 24 hours of admission.
  • Registered Nurses: Are responsible for daily activities and medical/emotional needs. The RNs participate in behavior management and administer medications as ordered by the physician.
  • Mental Health Technicians: Assist with daily activities. They supervise program groups and activities, take vital signs and accompany patients to off unit activities.
  • Recreation Therapist: Assists with recreational activities as tools to enhance your self-esteem, problem-solving and social skills.
  • Social Worker/Therapist: Organizes discharge plan with the patient, family, psychiatrist and community. The therapist provides group therapy for patients on the unit.

Can I make and receive phone calls?

Yes, adults may make calls during most non-therapy times, but please leave cell phones at home. Children and adolescents may also make calls during specially assigned phone times. To protect your privacy you will be assigned a confidential ID number at admission. To receive calls from your family or friends they will need to use this number. We ask that family members wait to call until after 4pm so as not to disrupt the treatment program.

Is this confidential?

Absolutely. Rigorously enforced laws of confidentiality help protect your rights to privacy. We cannot confirm or deny your presence in our facility without your written permission.

What can I expect during a typical day at Holly Hill Hospital?

The treatment day varies by program but there are many common elements. During the first 24 hours, a patient will have a nursing assessment, a history and physical and a psychiatric evaluation. Daily treatment components include daily doctor visits and group and recreational therapy. Patients with substance abuse issues will participate in in-house AA/NA meetings. Patients on the child and adolescent units will be involved in school activities.

Information on a day in our Partial Hospitalization Program can be found here.

What are the visiting hours?

Visiting hours vary by individual unit and can be found here. In addition to these scheduled visitation times, you will be allowed to visit following any scheduled family therapy session. Our first priority is the safety of our patients and guests, so we ask that visitors keep all personal items such as purses, bags, or any sharp items in their vehicle as they are not allowed on the units. Outside food and drink is also not allowed.

What about costs?

We are a preferred provider for most commercial insurance plans. We also accept Medicare, Managed Medicaid and TRICARE®. Please call our assessment or business office and they can answer your individual concerns and questions. 

What can I expect regarding discharge from Holly Hill Hospital?

  • A Physician’s Order is required before any patient can be discharged from Holly Hill Hospital.
  • The treatment team makes a decision regarding discharge date based on patient symptoms and needs. Patients are given an estimated length of stay upon admission. This may change over the hospital stay based on individual needs.
  • Patients admitted to Holly Hill Hospital on a voluntary basis, may submit a 72 hour request for discharge at any time. This gives the physician and treatment team a 72 hour time frame to determine if the patient is safe for discharge. Any Holly Hill staff member can supply the patient with the 72 hour request for discharge form.
  • All patients are required to have aftercare appointments prior to being discharged. The assigned therapist will coordinate with the patient to connect them to an existing provider or to refer to new services.
  • Holly Hill Hospital attempts to complete discharges prior to 11am. Please coordinate transportation on the day of discharge to accommodate this time frame. Notify the assigned therapist as soon as possible if this will not be feasible.